Blog Post
Just say thank you
Barbara Cosgrave
Thank you, doesn’t take long to say does it? It can, however, have surprising results. Last week I received an email invitation to an event. The sender had clearly spent some time planning it, arranging an interesting morning for delegates, thought about what he wanted to achieve and how it would benefit the people attending. Plus, it looked like it would be fun. How nice to be on the list of people invited.
Sadly, I could not make the event already being pre-booked with clients. So, I sent a reply:
“Thank you so much for inviting me to your event, it looks interesting and fun! Unfortunately, I will not be able to attend but I hope it goes well and look forward to hearing more in the future.” Imagine my surprise when I received a reply thanking me for being so polite and replying to the invite. My first instinct was to be pleased to have this acknowledged but it was quickly followed by, how sad that good manners are not the norm.
Just say thank you. Thank you that you were invited, thank you for choosing you, thank you for buying from you, thank you for listening, thank you for answering your email.
Sadly, I could not make the event already being pre-booked with clients. So, I sent a reply:
“Thank you so much for inviting me to your event, it looks interesting and fun! Unfortunately, I will not be able to attend but I hope it goes well and look forward to hearing more in the future.” Imagine my surprise when I received a reply thanking me for being so polite and replying to the invite. My first instinct was to be pleased to have this acknowledged but it was quickly followed by, how sad that good manners are not the norm.
Now you might be wondering why I am posting this. I am an Executive Stylist and in my IMPACT programme one of the key sections is courtesy, good manners and your attitude to people.
A great first impression, a memorable image and professional business dress, is only part of your personal brand. It is the packaging that gets you noticed, for all the right reasons, by the people you most need to influence in your working day. However, If you don’t follow that up with integrity in your attitude to people that great first impression is worth nothing. Good manners and courtesy cost nothing. Without them your reputation can be ruined, who wants to deal with somebody who is not courteous, who’s manners leave a lot to be desired.
Just say thank you. Thank you that you were invited, thank you for choosing you, thank you for buying from you, thank you for listening, thank you for answering your email.
